Shipping Costs & Times
Some shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the expedition. This service, however, is not available for all orders. You will have the possibility to choose the shipping method of your package directly on the purchase page.
Orders placed are normally delivered on the next business day after the order. Shipments within the EU may take more than 7 working days. Shipments to non-EU countries may take more than 2 weeks.
Orders that are shipped with tracking numbers tend to arrive more quickly. As soon as the package is delivered to the courier you will receive a tracking number that will give you details of the delivery situation.
Exclusion of liability:
1. The main objective is to ensure that your order arrives at its destination as soon as possible. However, it is the customers and/or recipients who are responsible, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).
2. It is not possible to assume any responsibility for any losses incurred by the customer or recipient, in terms of non-refundable transport costs and/or additional costs for the delivery of the goods or their replacement.
3. In case you receive an incorrect or damaged item, please contact us by phone or email within three days of receiving your order, preferably with a photograph of the package and its contents.
Please do not return products without first contacting us and receiving an RMA number.
Refunds are possible, by the forwarder, if the shipment is insured. Departure shipping costs and import duty are not refundable. The same applies to the costs incurred for the return and insurance of the item, unless otherwise agreed.
As already stated in "Terms & Conditions" the responsibility is borne by the customer / recipient once the order is shipped.